Customer Care - Shipping

Don't Forget!
You can order on-line and pick up your order. Under Delivery Methods, choose the "LOCAL PICKUP" option.  You will receive an email when your order is ready and you can do a "doorside" pickup at our location on the 9th Floor of 27 West 20th Street.
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GENERAL SHIPPING POLICY - Please check periodically because it changes!

We have 17 years of experience shipping chocolate!  Your chocolates will leave our facility in pristine condition, and if you follow our guidelines they will also arrive that way.  Shipping chocolates is tricky because they are perishable.  If you would like our recommendation on how to ship, please call us on 212-229-4797, Mon.-Fri. 12 Noon- 5PM.

NEWS!!!  SHIP TO MULTIPLE ADDRESSES

Now you can ship to multiple locations with one checkout and payment!  Simply check the red-highlighted “Ship to multiple addresses” box at the top of your Cart Page. You will be able to configure which items in your cart go to which addresses and add gift messages for each one.

GENERAL INFO

You may place your order on-line and choose the Pick-Up option at no cost for shipping.  Your order will be ready for pick-up by 12 Noon of the following day.

You may request a messenger for certain Manhattan locations on-line.   Please note that messenger deliveries may not be sent until the day after the order is placed.  Please make sure someone will be at the delivery address.

 Gift Cards are sent by email only.

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FEDEX SHIPPING OPTIONS

Detailed FedEx shipping policies are outlined further below but here are some important guidelines.  We are not responsible if an order arrives melted, or is lost or stolen if our recommendations are not followed.

Please insure that someone will be at the delivery address to receive the package when it arrives, as we are not responsible for packages that are lost, stolen, damaged or melted after the first delivery attempt.  If possible, consider shipping to commercial addresses and/or choosing Fedex Shipping options with committed delivery times during the day such as the FedEx Express Overnight Options and FedEx Second Day A.M.

We ship using “No Signature Required” as we find that it works best for most cases as it alleviates the risk of damage from multiple delivery attempts.  If you need a signature for Fedex to leave the package, please call us on 212-229-4797.

We ship year round to the 48 contiguous United States; not to Hawaii or Alaska. We cannot ship to PO Boxes.  Please make sure your address is accurate and provide apartment and suite numbers to avoid delays and extra charges.

We recommend choosing a FedEx Express shipping option when the temperature is above 70º F at our location or at the destination. However, we do offer FedEx Ground/Home Delivery to specific destinations year round if we expect the order to arrive safely in current weather conditions.  In all cases, we provide package insulation and non-toxic reusable gel packs free of charge when needed.

If you provide an email address, you will receive tracking and delivery information from Fedex.

Our Shipping Schedule:  If your order is received by 12 NOON EST Monday-Friday, we ship by next business day if the items are in stock.  In general, we do not ship orders that will be in transit over the weekend, in those cases we will ship the order on Monday.  You may indicate a delivery date, and it should correspond with the schedule provided below, or it can be for a later date and we will hold and ship the order per your request.  We recommend this to help you manage when the recipient will be at the address.

For FedEx Express:

If you want your package to arrive on a Tuesday, order latest by: 
Friday 12 Noon for Fedex Express Overnight options.

If you want your package to arrive on a Wednesday, order latest by:
Friday 12 Noon for Fedex Second Day options or Monday 12 Noon for FedEx Express Overnight options.

If you want your package to arrive on a Thursday, order latest by:
Friday 12 Noon for Fedex Express Saver Options, Monday 12 Noon for Fedex Second Day options or Tuesday 12 Noon for FedEx Express Overnight options.

If you want your package to arrive on a Friday, order latest by:
Monday 12 Noon for Fedex Express Saver Options, Tuesday 12 Noon for Fedex Second Day options or Wednesday 12 Noon for FedEx Express Overnight options.

If you want your package to arrive on a Saturday, order latest by:

Call (212-229-4797) or email us (orders@chocolatmoderne.com) by 12 Noon on Friday for a FedEx Express Overnight option, this option is not available on-line.

For FedEx Ground / Home Delivery:
Depending on the time of year, we offer Ground/Home Delivery shipping to zones with up to a 5 day transit time, once the package leaves our location, which usually adds one day to the transit time.  If your package will be in transit over the weekend, we will usually ship the following Monday.  The exception is for the five day transit zone, which will always be traveling over the weekend and is thus only available during the coldest time of the year.  Please consult the map below for guidance.

 

Please note that due to forces beyond Fedex’s control, orders may not always arrive when expected, and we are not responsible in those cases.

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DESCRIPTION OF FEDEX SERVICES:

FEDEX EXPRESS OPTIONS

NEXT-DAY DELIVERY ON BUSINESS DAYS

FedEx Priority Overnight®
Next-business-day delivery by 10:30 a.m. to most areas and by noon, 4:30 p.m. or 5 p.m. to some rural areas.

FedEx Standard Overnight®
Delivery the next business day in the afternoon by 3 p.m. to most areas and by 4:30 p.m. to some rural areas. Delivery by 8 p.m. to residences.

Saturday delivery via Express Overnight options is available for an additional charge, but may not be available for your location.  Please call our office on 212-229-4797 to arrange, as it is not available on-line.  Saturday delivery is also available for residential delivery via Fedex Home Delivery via ground service, detailed below.

2-DAY DELIVERY ON BUSINESS DAYS

FedEx 2Day® A.M.
Second-business-day delivery by 10:30 a.m. to most areas and by noon to rural areas.

FedEx 2Day®
Second-business-day delivery by 4:30 p.m. to most areas.  Delivery by 8 p.m. to residences.

3-DAY DELIVERY ON BUSINESS DAYS

FedEx Express Saver®
Third-business-day delivery by 4:30 p.m. to most areas (by 8 p.m. to residences). We offer it in winter to zones where ground shipping is longer than 3 days.
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FEDEX GROUND OPTIONS

We offer ground delivery to certain locations throughout the year, based on temperature and days in transit.  

From November 1 through March 30 we offer it for a wider geographic area.  

If ground shipping is available it will display at checkout based on the shipping address you have entered.

FedEx Ground® to Business Addresses
Delivery in 2-6 business days. Delivery by end of business day, Mon.-Fri.

FedEx Home Delivery® to Residential Addresses
Delivery in 2-6 business days. Delivery between 9 a.m. and 8 p.m., Mon.–Sat.