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SHIPPING POLICY - Please check periodically because it changes!
We have 17 years of experience shipping chocolate! Your chocolates will leave our facility in pristine condition, and if you follow our guidelines they will also arrive that way. Shipping chocolates is tricky because they are perishable. If you would like our recommendation on how to ship, please call us on 212-229-4797, Mon.-Fri. 12 Noon- 5PM.
NEWS!!! SHIP TO MULTIPLE ADDRESSES
Now you can ship to multiple locations with one checkout and payment! Simply check the red-highlighted “Ship to multiple addresses” box at the top of your Cart Page. You will be able to configure which items in your cart go to which addresses and add gift messages for each one.
You may place your order on-line and choose the Pick-Up option at no cost for shipping. Your order will be ready for pick-up by 12 Noon of the following day.
You may request a same day messenger for certain Manhattan locations on-line by placing your order by 12 Noon on the day of delivery. Please make sure someone will be at the delivery address.
You may add a gift message to an order by adding it to the “Add a note to your order” section of your cart for a single address delivery, or to the “Delivery Details” section for a multiple address delivery.
Gift Cards are sent by email only.
FEDEX SHIPPING OPTIONS
Detailed FedEx shipping policies are outlined further below but here are some important guidelines. We are not responsible if an order arrives melted, or is lost or stolen if our recommendations are not followed.
FOR FEDEX EXPRESS:
If you want your package to arrive on a Tuesday, order latest by:
Monday 12 Noon for Fedex Express Overnight options.
If you want your package to arrive on a Wednesday, order latest by:
Monday 12 Noon for Fedex Second Day options or Tuesday 12 Noon for FedEx Express Overnight options.
If you want your package to arrive on a Thursday, order latest by:
Tuesday 12 Noon for Fedex Second Day options or Tuesday 12 Noon for FedEx Express Overnight options.
If you want your package to arrive on a Friday, order latest by:
Wednesday 12 Noon for Fedex Second Day options or Thursday 12 Noon for FedEx Express Overnight options.
If you want your package to arrive on a Saturday, order latest by:
Call (212-229-4797) or email us (firstname.lastname@example.org) by 12 Noon on Friday for a FedEx Express Overnight option, this option is not available on-line.
FOR FEDEX GROUND / HOME DELIVERY:
Order by Tuesday for deliveries to business addresses by Friday.
Order by Wednesday for deliveries to residential addresses by Saturday.
Please note that due to forces beyond Fedex’s control, orders may not always arrive when expected, and we are not responsible in those cases.
DESCRIPTION OF FEDEX SERVICES:
FEDEX EXPRESS OPTIONS
NEXT-DAY DELIVERY ON BUSINESS DAYS
FedEx Priority Overnight®
Next-business-day delivery by 10:30 a.m. to most areas and by noon, 4:30 p.m. or 5 p.m. to some rural areas.
FedEx Standard Overnight®
Delivery the next business day in the afternoon by 3 p.m. to most areas and by 4:30 p.m. to some rural areas. Delivery by 8 p.m. to residences.
Saturday delivery via Express Overnight options is available for an additional charge, but may not be available for your location. Please call our office on 212-229-4797 to arrange, as it is not available on-line. Saturday delivery is also available for residential delivery via Fedex Home Delivery via ground service, detailed below.
2-DAY DELIVERY ON BUSINESS DAYS
FedEx 2Day® A.M.
Second-business-day delivery by 10:30 a.m. to most areas and by noon to rural areas.
Second-business-day delivery by 4:30 p.m. to most areas. Delivery by 8 p.m. to residences.
FEDEX GROUND OPTIONS
IF GROUND SHIPPING IS AVAILABLE IT WILL DISPLAY AT CHECKOUT BASED ON THE SHIPPING ADDRESS YOU HAVE ENTERED.
FedEx Ground® to Business Addresses
Delivery in 1–3 business days. Delivery by end of business day, Mon.-Fri.
FedEx Home Delivery® to Residential Addresses
Delivery in 1–3 business days. Delivery between 9 a.m. and 8 p.m., Mon.–Sat.
We only offer ground delivery to certain locations throughout the year, based on temperature. Currently, we are offering it to the following states: NY, NJ, CT, RI, MA, DE, MD, PA, NH, VT, ME, and Washington, DC.
From November 1 through March 30 we will offer it for a wider geographic area. Please check back!