IN-STORE SHOPPING HOURS: CLOSED THIS WEEKEND SATURDAY AND SUNDAY APRIL 13-14.

IN-STORE PICKUP AVAILABLE WITHIN 24 HOURS.

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Shipping Policy

Shipping, Pick Up and Messenger Policy:

Scheduled Delivery: 
Order now and select a future Fedex delivery date.

Important Notices for Shipping Orders

  • Our normal fulfillment lead time is two business days (Monday-Friday) from order placement date for Ground and Express Shipments.
  • We wait to ship packages until the following week if they cannot delivered without a break in transit days, because they may be  held in a non-temperature controlled environment.
  • Requesting a delivery date faster than these guidelines does not guarantee arrival by your desired date.
  • We are not liable for delays due to external factors like COVID, weather, incorrect addresses, closures, or FedEx operational issues.
  • Please ensure someone is available to receive packages at warm destinations. We provide ice and insulation but cannot take responsibility for items left outside.
  • For buildings without a doorman or an attendant, ensure the recipient is present to avoid theft or loss after confirmed delivery.
  • For commercial addresses with a mailroom, confirm delivery with the recipient, as our responsibility ends once FedEx confirms delivery to the mailroom.

FedEx Shipping:

  • Operating Monday through Friday.
  • Serving Continental U.S. and Hawaii.
  • FedEx email with tracking information upon shipment (check spam).

Weather Advisory:

  • Check around your property for packages that may be displaced due to adverse weather.

Multiple Address Shipping:

  • Checkout once for multiple locations.
  • Use the “Ship to multiple addresses” feature and configure gift messages for each.

Pickup Option:

  • Order online and select "PICKUP" under Delivery Methods.
  • Notification sent when ready, usually within 24 hours.

Messenger Service:

  • Please call to arrange delivery.
  • May be sent the day after order placement.
  • Ensure someone is present to receive the delivery.