Shipping Policy

SHIPPING POLICY - Please check periodically because it changes!

We have 17 years of experience shipping chocolate!  Your chocolates will leave our facility in pristine condition, and if you follow our guidelines they will also arrive that way.  Shipping chocolates is tricky because they are perishable. If you would like our recommendation on how to ship, please call us on 212-229-4797, Mon.-Fri. 12 Noon- 5PM.


NEWS!!!  SHIP TO MULTIPLE ADDRESSES
Now you can ship to multiple locations with one checkout and payment!  Simply check the red-highlighted “Ship to multiple addresses” box at the top of your Cart Page. You will be able to configure which items in your cart go to which addresses and add gift messages for each one.


GENERAL INFO

You may place your order on-line and choose the Pick-Up option at no cost for shipping.  Your order will be ready for pick-up by 12 Noon of the following day.


You may request a same day messenger for certain Manhattan locations on-line by placing your order by 12 Noon on the day of delivery.   Please make sure someone will be at the delivery address.


You may add a gift message to an order by adding it to the “Add a note to your order” section of your cart for a single address delivery, or to the “Delivery Details” section for a multiple address delivery.  


Gift Cards are sent by email only.

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FEDEX SHIPPING OPTIONS

Detailed FedEx shipping policies are outlined further below but here are some important guidelines.  We are not responsible if an order arrives melted, or is lost or stolen if our recommendations are not followed.

  • Please insure that someone will be at the delivery address to receive the package when it arrives, as we are not responsible for packages that are lost, stolen, damaged or melted after the first delivery attempt.  If possible, consider shipping to commercial addresses and/or choosing Fedex Shipping options with committed delivery times during the day such as the FedEx Express Overnight Options and FedEx Second Day A.M.
  • We ship using “No Signature Required” as we find that it works best for most cases as it alleviates the risk of damage from multiple delivery attempts.  If you need a signature for Fedex to leave the package, please call us on 212-229-4797.
  • We ship year round to the 48 contiguous United States; not to Hawaii or Alaska. We cannot ship to PO Boxes.  Please make sure your address is accurate and provide apartment and suite numbers to avoid delays and extra charges.
  • We recommend choosing a FedEx Express shipping option when the temperature is above 70º F at our location or at the destination. However, we do offer FedEx Ground/Home Delivery to specific destinations year round if we expect the order to arrive safely in current weather conditions.  In all cases, we provide package insulation and non-toxic reusable gel packs free of charge when needed. 
  • If you provide an email address, you will receive tracking and delivery information from Fedex. 
  • Our Shipping Schedule:  We ship FedeEx Express orders same day if items are in stock and if the order is received by 12 Noon.  We ship Ground/Home Delivery orders by next business day. In general, we do not ship orders that will be in transit over the weekend, in those cases we will ship the order on Monday.  You may indicate a delivery date, and it should correspond with the schedule provided below, or it can be for a later date and we will hold and ship the order per your request. We recommend this to help you manage when the recipient will be at the address.

FOR FEDEX EXPRESS:

If you want your package to arrive on a Tuesday, order latest by:   
Monday 12 Noon for Fedex Express Overnight options.


If you want your package to arrive on a Wednesday, order latest by:

Monday 12 Noon for Fedex Second Day options or Tuesday 12 Noon for FedEx Express Overnight options. 


If you want your package to arrive on a Thursday, order latest by:

Tuesday 12 Noon for Fedex Second Day options or Tuesday 12 Noon for FedEx Express Overnight options.


If you want your package to arrive on a Friday, order latest by:

Wednesday 12 Noon for Fedex Second Day options or Thursday 12 Noon for FedEx Express Overnight options.


If you want your package to arrive on a Saturday, order latest by:

Call (212-229-4797) or email us (orders@chocolatmoderne.com) by 12 Noon on Friday for a FedEx Express Overnight option, this option is not available on-line.


FOR FEDEX GROUND / HOME DELIVERY:

Order by Tuesday for deliveries to business addresses by Friday.

Order by Wednesday for deliveries to residential addresses by Saturday.


Please note that due to forces beyond Fedex’s control, orders may not always arrive when expected, and we are not responsible in those cases.

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DESCRIPTION OF FEDEX SERVICES:


FEDEX EXPRESS OPTIONS

NEXT-DAY DELIVERY ON BUSINESS DAYS

FedEx Priority Overnight®

Next-business-day delivery by 10:30 a.m. to most areas and by noon, 4:30 p.m. or 5 p.m. to some rural areas. 


FedEx Standard Overnight®

Delivery the next business day in the afternoon by 3 p.m. to most areas and by 4:30 p.m. to some rural areas. Delivery by 8 p.m. to residences. 


Saturday delivery via Express Overnight options is available for an additional charge, but may not be available for your location.  Please call our office on 212-229-4797 to arrange, as it is not available on-line. Saturday delivery is also available for residential delivery via Fedex Home Delivery via ground service, detailed below.


2-DAY DELIVERY ON BUSINESS DAYS

FedEx 2Day® A.M.
Second-business-day delivery by 10:30 a.m. to most areas and by noon to rural areas. 


FedEx 2Day®

Second-business-day delivery by 4:30 p.m. to most areas.  Delivery by 8 p.m. to residences. 

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FEDEX GROUND OPTIONS

IF GROUND SHIPPING IS AVAILABLE IT WILL DISPLAY AT CHECKOUT BASED ON THE SHIPPING ADDRESS YOU HAVE ENTERED.


FedEx Ground® to Business Addresses

Delivery in 1–3 business days. Delivery by end of business day, Mon.-Fri.


FedEx Home Delivery® to Residential Addresses

Delivery in 1–3 business days. Delivery between 9 a.m. and 8 p.m., Mon.–Sat.


We only offer ground delivery to certain locations throughout the year, based on temperature.  Currently, we are offering it to the following states: NY, NJ, CT, RI, MA, DE, MD, PA, NH, VT, ME, and Washington, DC.


From November 1 through March 30 we will offer it for a wider geographic area.  Please check back!